The manufacturer of luc Products also markets luc Products all over the world. An in depth description of luc Products products is available when viewing each of the products in the Online Store. You need to play an active role due to the way the system is set up. It meets all legal requirements in connection to distance selling and consumer protection. The entire process that is described (from now on to be referred to as the “general conditions of sale”) is reserved solely for the use of consumers, as the products are not meant to be resold.
SCOPE OF APPLICATION
IDENTITY OF THE OFFERING PARTY
luc Products are sold by the following company: Wave Group Ltd., whose registered office is located at Mucherjeva 1, 1000 Ljubljana, Slovenia, European Union, and whose VAT registration number is SI22490388.
You can place any item you desire to purchase in your shopping cart in the segment of the site called “Buy Now”. When placing your order you will have to fill out an order form which provides us with information, in some fields this will include your personal data, so that we can receive your order. A confirmation email will be sent to you for every order that is placed through our Online Store, with your order number and the details of the luc Products. Placing an order is described in detail on our website. We reserve the right to refuse any order that is placed abnormally or in bad faith. Furthermore, we also reserve the right to refuse any order from a customer with whom there is a dispute over the payment of a previous order.
The price of luc Products products is stated in (a) EUR which including sales tax, for all orders delivered to European Union, (b EUR for all orders delivered outside European Union with the exception of (c) USD, for all orders delivered to United States of America, Canada and Russia. All orders placed outside of European Union may be subject to further taxation and customs duties, which shall be paid by the purchaser. Printed invoices are issued with your order. The prices listed in our Online Store can be changed at any time, without prior notice. These new modified prices will only apply to new orders made, the exception being the orders that have already been placed.
PAYMENT OPTIONS AND CONDITIONS
You can pay for your order by Stripe, by which all the major credit cards are accepted.
Your luc Products will be delivered to the address provided by you when placing the order. The luc Products in the same order will be sent in one delivery, with the exception of unforeseen circumstances or unavailability of the product itself. No delivery can be made to hotels or post boxes. The delivery will be made after the payment of the order amount has been recorded. You will receive your order via Standard post service, shipping time varies from country to country. For any orders placed on Friday after 1:00 p.m., the delivery time will be counted as of the first following business day. Your signature will be required upon delivery. If the exterior appearance of the package is not perfect and looks to have been tampered with at the time of delivery, we ask you to open it in the presence of the shipper, in order to check the condition of the luc Products that have been delivered. In the event that the products were damaged we would ask you to please provide a specific description of the purchase order. The rates for delivery are calculated based on shipping address.
TRANSFER OF OWNERSHIP – PASSING OF RISK
The transfer of ownership of the luc Products products will only occur after full payment of their required purchase price. The passing of risk will occur upon delivery, meaning the moment when the luc Products products are handed over at the address that you have provided for delivery.
RETURNS POLICY AND WARRANTY
Our primary goal is customer satisfaction. Therefore, if you are not completely satisfied with luc Products, we always offer the possibility of return and reimbursement, through exercising your right of order cancellation. No exchanges are accepted. By law you are permitted a period of seven clear days to exercise your right of cancellation without any need to justify your reasons or pay any penalties. The products you wish to return must be unopened, unused and in the same condition as when shipped. If the products have been used or are not in the same condition as when shipped, the return will not be accepted. This time period runs from the time you obtain the luc Products products. When the 7-day period expires on a Saturday, Sunday or legal holiday, it will be extended to the following business day. Before returning any order, you must first contact the Client Relations Department at email: [email protected] so it may provide you with a returns number, which must be indicated on your return package. The products must be returned to us in their original packaging, to the following address:
Val Skupina d.o.o.
Slovenia, European Union
In order to facilitate your providing proof of this return, we advise you to return the luc Products to us by registered delivery, or by any other means that provides the specific date of your delivery. The costs of the return will be reimbursed to you up to the amount specified on the invoice that was sent to you with the luc Products products. You are solely responsible for any risk concerning the return. We will reimburse you for OX Luc products that are returned at the invoiced price, within a maximum period of ten days after the date on which you exercised your right of cancellation. You are the only one who will have the authority to exercise this right of cancellation, so this right cannot be exercised by the party that merely receives your order. No reimbursement will be given for any luc Products that are returned used, incomplete, ruined, damaged, or are deteriorated in any way.
You must ensure that the luc Products that have been delivered correspond to your order. If not, you must inform the Client Relations Department of that fact via email and return the product or in question, in compliance with the terms and conditions set out in the “Right of Cancellation” section. The performance of our obligations will be suspended in the event of unforeseen events outside our control that prevent or delay their performance. The images and descriptions of the products we offer are only indicative, and are not binding to us in any way.
For any information, claims or questions about the sale conditions of our Online Store or the luc Products emselves, you can contact the Client Relations Department at the following address, providing your order details when required:
Val Skupina d.o.o.
Slovenia, European Union
Email: [email protected]
We take special care to protect your personal information. An electronic file has been set up for the purpose of collecting personal data of our clients, in accordance with the legislation on the protection of personal information. When placing your first order through our Online Store or with the Client Relations Department, that database will be updated using information concerning you. This makes it possible to fill your order and to better meet your expectations and facilitate any additional assistance that is provided to you by the Client Relations Department. This database exists in accordance with the requirements of the law. You have a right to access, withdraw and correct any individual information that you have provided to us. That right may be exercised by writing to our Client Relations Department at the address given above.
The luc Products trademark, and all the brand and non-brand marks, and in general all other trademarks, illustrations, images and logotypes that appear on the luc Products products, their accessories or their packaging, whether they are registered or not, are and shall remain the exclusive property of Wave Group, Val Skupina d.o.o. It is forbidden to reproduce, modify or use any of these trademarks, images and logotypes for any reason and by any means whatsoever. These also apply to any combination or use in relation to any other trademark, symbol, logotype and more generally any distinctive mark that is used to form a composite logo. Furthermore, these apply to all copyrights, designs, models or patents reproduced on the website itself. The use of all or part of our Online Store, for example for reproducing, transmitting or representation for any means other than for personal and private use for a non-commercial purpose is also prohibited.
Our general conditions of sale fall subject to Slovenian law, and have been drafted in Slovenian. If they are translated into any other language, only the Slovenian text shall be requisite in the event of a legal dispute. Furthermore, the Slovenian courts shall be competent to resolve any disputes in case they arise under our general conditions of sale concerning their validity, interpretation, performance, termination, etc.